Last updated: January 2026
Welcome to Valentine Aura Luxe. These Terms & Conditions govern your use of our website www.valentineauraluxe.com and any purchases made through it. By accessing our website or placing an order, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our website.
1. About Valentine Aura Luxe
Valentine Aura Luxe is an online skincare retailer offering thoughtfully curated skincare products. We operate from Kenya and sell products through our website and approved sales channels.
2. Use of the Website
By using this website, you agree that:
- You are at least 18 years old or have permission from a legal guardian
- You will provide accurate and complete information when placing an order
- You will not misuse the website for unlawful or fraudulent purposes
We reserve the right to restrict or terminate access if misuse is detected.
3. Products & Information
We strive to ensure that all product descriptions, images, prices, and availability are accurate. However:
- Product packaging may differ slightly from images displayed
- Results may vary depending on skin type and usage
- Our products are for cosmetic use only and are not intended to diagnose, treat, or cure medical conditions
If you have sensitive skin or a medical condition, we recommend consulting a professional before use.
4. Orders & Payments
All orders placed through our website are subject to acceptance and availability.
Payments are processed securely via Paystack, supporting:
- M-Pesa
- Visa & Mastercard
We do not store or have access to your payment details.
An order is considered confirmed only after successful payment.
5. Pricing
- All prices are listed in Kenyan Shillings (KES) unless stated otherwise
- Prices may change without prior notice
- Any applicable delivery charges will be shown at checkout
6. Delivery
Delivery timelines and methods are outlined on our Delivery Information or Returns & Refunds page.
While we strive to deliver orders promptly, delays may occur due to factors beyond our control.
7. Returns & Refunds
Our returns and refund policy is outlined on our Returns & Refunds Policy page.
By making a purchase, you agree to the terms stated in that policy.
8. Intellectual Property
All content on this website, including text, images, logos, and branding, is the property of Valentine Aura Luxe and may not be copied, reproduced, or used without written permission.
9. Limitation of Liability
Valentine Aura Luxe shall not be liable for:
- Allergic reactions or misuse of products
- Delays or failures caused by third-party services
- Indirect or consequential damages arising from the use of our website or products
Customers are responsible for reading product instructions and ingredient lists.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of information as described there.
11. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page.
Continued use of the website constitutes acceptance of the updated Terms.
12. Governing Law
These Terms & Conditions are governed by the laws of Kenya.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Valentine Aura Luxe
📍 Kenya
📧 Email: info@valentineauraluxe.com
💬 WhatsApp support available